To our valued customers,
As we monitor and adjust to the mandates in our state, Guardian continues to invest in several precautionary measures that we feel will lessen the impact of any unforeseen service interruptions by;
- Encouraging our employees to take a common-sense approach to health precautions recommended by the Centers for Disease Control and Prevention (CDC), such as frequent hand washing that lasts at least 20 seconds and use of hand sanitizers that contain at least 60% alcohol.
- Continuing to train our emergency response employees that will be setup to work from secure remote sites, if needed, to support our monitoring and dispatch operations as well as accounting and human resource functions.
- Asking our employees to report any symptoms they may encounter that could cause possible infection of others.
- Asking our first response teams to be proactive about helping customers to correct system errors over the phone.
Guardian does recognize that a portion of the services we provide to you as a customer may require a technician to work on or repair a system component in your business or residence. In light of this and the possibility of coming into contact with a potential pandemic contagion, Guardian is asking that services not be requested if there is a known outbreak in your premise. Guardian Security does reserve the right to refuse service if there is any indication of legitimate threat to our employees on any work site.
Guardian Security will continue to review local, state and federal information to ascertain what precautions and safeguards are necessary at any given time. We are committed to the safety of our employees and our customers and will work to ensure these goals are met.
Ned E. Hahn President, Guardian Security Systems, Inc.