Frequently Asked Questions
How do I update my emergency contacts or over the phone passcode?
There are many ways you can update your emergency contact list.
- You can fill out the online form on our website.
- You can mail, email, or fax the changes.
Mailing Address: 2600 Seward Hwy, Anchorage, AK 99503
Email: dispatch@gssiak.com
Fax: (907)274-3730 - You may also call into our Central Station and ask a Guardian Security dispatcher to email or fax a blank emergency contact form to fill out. Please reference your account name, site address and passcode with authorizing signature on mailed and fax requests. A signature is not required on emailed requests but your passcode is MANDATORY.
When your form is received one of our dispatchers will contact you within 48 hours to verify your over the phone passcode before any changes are made.
How can I test my system?
Please see the Testing Your System page on our website.
When can I call to schedule a service appointment?
Our Service Schedulers are available during our business hours of 8:00 AM to 5:00 PM.
(907) 274-5275 for Anchorage, 907.459.5275 for Fairbanks, (907)376-4700 for the Mat-Su Valley, and (907)283-5652 for the Kenai Peninsula.
Our Central Station dispatchers are available by phone 24/7 and can submit your request to the service team for follow-up the next business day. After hours service is also available if needed; an after-hours service call-out fee and the hourly rate does apply if you require after hours onsite service.
You may also request a call back by filling out our Service Request form.
If we are going out of town, whom do we call?
Please notify the Guardian Security Central Station team with your name, address and over the phone passcode using our Vacation Notification form.
When your form is received one of our dispatchers will contact you within 48 hours to verify your over the phone passcode before any changes are made.
Be sure to provide information such as whether someone will be at the property, any temporary contact information for yourself or for those staying in your home, and dates for your departure and return.
Please note: vacation notices will only be accepted from individuals previously authorized on this account.
Why is my system beeping and how do I make it stop?
During a power outage, some systems begin to beep when the AC power is turned off or turned back on. If your system is beeping, the condition needs to be “acknowledged” through the keypad. Acknowledging the system is easy and can be done by you and may need to happen when the power outage occurs as well as when power is restored. The instructions for acknowledging the system are in your user manual under Trouble Conditions.
Please note that our Central Station and Service teams receive many phone calls during power outages and although we try to help everyone quickly, there may be a wait time.
In-house technical support is available Monday through Friday 8 a.m. to 5 p.m. If you need immediate assistance on the weekends or after normal business hours, we have on-call technicians who can assist you. (Please note that there is an additional fee for after-hours service).
How do I register my alarm system within the Municipality of Anchorage?
You are responsible for registering your alarm system with the municipality. Please select the appropriate link below for the form.
Do I need to be on site for the installation or service appointment?
Yes, you or an adult representative that has authority to approve the installation/service and any changes must be onsite and available. Our technicians will not remain onsite if there are unsupervised juveniles or if the home or business does not have an adult representative present.
